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Job Responsibilities

• Serve as the frontline ambassador for the brand, providing top-notch customer support through calls, emails, and chat interactions.
• Actively listen to customers’ queries, and concerns, and give feedback to them, demonstrating empathy and understanding.
• Engage customers with delightful conversations, building rapport and trust through your friendly and positive demeanour.
• Follow up with all open cases and queries which are not limited to customer queries on packages, operational queries, payment, and technical queries.
• Maintain accurate and detailed records of customer interactions, ensuring the information is readily accessible for future reference.
• Upsell the membership product upon customer interest (Inbound / Outbound).
• Cross-sell our Buy4me product upon customer requirement (Inbound / Outbound).
• Trace the last mile status of the orders and ensure the delivery followed within the time frame.
• Ensure to update the status of delivery in the Salesforce system.

Education and Skills

• Bachelor’s degree, diploma or equivalent preferred.
• Minimum 2 years of work experience in customer support in Kuwait
• Sales Force experience is an added advantage
• Strong communication skills in both English and Arabic.
• Strong attention to detail
• Excellent Customer-centric and communication skills
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Excellent problem-solving and organizational skills.
• Ability to work independently and handle multiple tasks.

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